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The High Performance PSA Platform
Platform
An AI-native operating system for modern IT teams that connects tickets, people, and data — and automates the rest.
AI-Native by Design
AI is not an add-on or optional feature in High Performance PSA — it is the foundation.
The platform uses AI to:
- Understand incoming work and context
- Classify, prioritize, and route tickets automatically
- Detect patterns and reduce duplicate or unnecessary work
- Surface insights and recommendations in real time
This allows IT teams to spend less time managing systems and more time solving meaningful problems.
One Intelligent Platform for IT Operations
High Performance PSA is designed to replace fragmented, legacy PSA tools with a unified, AI-driven platform. Instead of bolting on automation and intelligence, HP PSA embeds AI directly into workflows to reduce noise, improve clarity, and help IT teams operate more efficiently.
This platform supports both Managed Service Providers and in-house IT departments, adapting to how IT is delivered without changing the underlying system.
Core Platform Capabilities
🧠 Ticketing & Triage
🔁 Automation & Workflows
🔁 Automation & Workflows
Work enters the platform through tickets, alerts, requests, or integrations.
AI-driven triage ensures every request is understood, prioritized, and routed with the right context.
🔁 Automation & Workflows
🔁 Automation & Workflows
🔁 Automation & Workflows
Automate repetitive tasks, routing, approvals, and updates across the platform.
Workflows adapt to your processes instead of forcing rigid structures.
🗂 Dispatch & Scheduling
🔁 Automation & Workflows
🧩 Assets & Configuration
Intelligent assignment and scheduling based on availability, skill sets, priority, and workload — without manual coordination.
🧩 Assets & Configuration
💼 Billing & Accountability
🧩 Assets & Configuration
Assets, configurations, and dependencies are directly connected to tickets and workflows, providing full operational context when it matters.
💼 Billing & Accountability
💼 Billing & Accountability
💼 Billing & Accountability
For MSPs, billing is directly tied to work performed.
For internal IT, accountability and reporting are built in — without unnecessary financial complexity.
📱 Client & User Experience
💼 Billing & Accountability
💼 Billing & Accountability
Modern, intuitive experiences for clients and users — including portals, updates, and communication that feel clear, fast, and professional.
📊 Insights & Reporting
📊 Insights & Reporting
📊 Insights & Reporting
Real-time visibility into performance, trends, SLAs, and operational health — without manual reporting or spreadsheet work.
High Performance PSA Software Solutions for Your Business
Designed as a System — Not a Collection of Tools
Designed as a System — Not a Collection of Tools
Designed as a System — Not a Collection of Tools
Every part of High Performance PSA is designed to work together:
- Tickets connect to assets
- Automation drives workflows
- Data feeds insights
- AI improves decisions across the platform
Nothing is bolted on. Nothing operates in isolation.
Flexible by Design
Designed as a System — Not a Collection of Tools
Designed as a System — Not a Collection of Tools
High Performance PSA adapts to different IT delivery models:
- MSPs benefit from multi-tenant support, billing automation, and client-facing workflows
- In-house IT teams benefit from accountability, service visibility, and operational clarity
One platform. One architecture. Configured for how you run IT.