Last Updated: 12/12/25

High Performance PSA (“HP PSA,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform and services.

By accessing HP PSA, you agree to the practices described in this Privacy Policy.

We may collect the following types of information:

Information that identifies you or your users, such as:

• Name
   
• Email address
   
• Phone number
   
• Company details
   
• Login credentials (encrypted)
   

Automatically collected information when accessing our platform:

• IP address
   
• Browser type and device type
   
• Pages viewed
   
• Time spent in the platform
   
• Diagnostic and performance logs
   

For MSPs using the HP PSA platform, we may process:

• Ticket data
   
• Client information
   
• Asset details
   
• Time entries
   
• Project information
  This data is stored securely and belongs to the MSP (you), not HP PSA.
   

We use cookies to:

• Improve user experience
   
• Maintain session security
   
• Track performance and analytics
   

You may disable cookies in your browser, but some features may no longer function properly.

We use collected data to:

• Provide and maintain the HP PSA platform
   
• Enable user login and authentication
   
• Improve system performance and reliability
   
• Offer customer support
   
• Enhance feature development and user experience
   
• Communicate updates, announcements, and service notices
   
• Ensure security and prevent misuse
   

We do not sell your data.

We may share information only in these situations:

Trusted third-party vendors that help operate our platform (such as hosting, analytics, integrations). These providers follow strict data protection requirements.

If you connect HP PSA to tools such as:

• RMM platforms
   
• Auvik
   
• QuickBooks Online
   
• M365 services
   

We exchange data only as needed to support that integration.

We may disclose information if required by law, subpoena, or to protect rights, safety, or platform integrity.

We never sell, rent, or trade personal information.

We use industry-standard security measures to protect your data, including:

• Encryption in transit
   
• Secure infrastructure
   
• Role-based access controls
   
• Activity logging
   
• Regular audits
   

No system is 100% secure, but we work continuously to safeguard your information.

We retain data only as long as necessary to:

• Provide services
   
• Meet legal obligations
   
• Support your account
   

You may request deletion of your data if your account is closed, subject to legal or operational restrictions.

Depending on your location, you may have the right to:

• Access your personal data
   
• Correct inaccurate data
   
• Request deletion
   
• Object to processing
   
• Export your data
   

Email us at support@highperformancepsa.com to submit a request.

HP PSA is not intended for children under 16.
We do not knowingly collect or store information from children.

Our website may contain links to third-party websites or tools.
We are not responsible for their content or privacy practices.

We may update this policy from time to time.
When changes occur, we will update the “Last Updated” date above.
Continued use of HP PSA after changes indicates acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 support@highperformancepsa.com